About The Gold Star Company

Our Vision
We will build the reputation and level of the customer care within the Hospitality Industry by providing the companies and their teams with the tools and guidance to help them be the best!

We will reward and recognise those individuals who provide an outstanding gold star service and offer a system where their customers can also acknowledge their success.

Our Mission
By measuring the needs of our clients, their performance and their people we will provide every client with an ultimate measurable service and continual support offering them the tools and resources to help their people develop and their business succeed and grow.

Our Values
We will provide an extensive level of ongoing support to all of our clients, building relationships and maintaining contact for as long as they desire.

We will consistently be professional, polite, courteous and friendly to all ensuring that every client is treated as a valued individual.

We will always be open minded to suggestions, ideas and challenges and encourage regular feedback to allow us to improve our performance and offering.

We will ensure that all our services are measurable enabling us to identify the impact of our service and products and we will immediately take action if they do not meet our clients' satisfaction.

We will support, help and build relationships with all our clients ensuring that we maintain regular contact by person or telephone.

Structure of Company

The Gold Star Company is the umbrella company and has the following divisions:

The company was incorporated as a Limited Company in July 2004 and trades under the name Gold Star Training Ltd.   

Management

My name is Philippa Richards and I am the Managing Director of the Gold Star Company.  I have over 16 years of worldwide experience within the Hospitality Industry where I have worked as a chambermaid in the Australian Outback, a Hotel Manager in France, a Villa Manager in Menorca and an Area Training and Development Manager for a prestigious 4* Hotel Group in London, UK. I have always loved the buzz, the day to day challenges and the people of the Hospitality Industry and thrive to develop, support and make a difference to their success.

     Take a Look at Philippa's Blog

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