Customer Care
By providing the ultimate customer service you will increase your sales, your customer retention, your staff motivation and your bottom line!
Customer Care Skills
Communication Skills
Handling Customer Complaints
Telephone Techniques
Creating the Right Impression
CUSTOMER CARE SKILLS
How to anticipate your individual customer needs and provide a standard of service that overwhelms your customers.
How to create an outstanding first impression that could never be forgotten by any of your customers.
How to build rapport and develop personal relationships with your customers, increasing customer loyalty and retention to maximise your profits.
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COMMUNICATION SKILLS
How to communicate with your internal and external customers and consistently maintaining a positive relationship and interaction.
How to listen to your customer effectively and ensuring that you gain a full understanding of what is being said.
How to extract the relevant information and use effective questioning techniques to enhance your customer service.
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HANDLING CUSTOMER COMPLAINTS
How to manage complaints and build your confidence so they are dealt with effectively.
How to deal with different complainers and maintain a positive relationship.
How to minimize escalation of the complaint and ensure that your customer returns!
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TELEPHONE TECHNIQUES
How to maintain a high standard of service on the Telephone and to create a lasting impression.
How to deal with difficult callers and extract the necessary information so you are able to deal with their request effectively.
How to communicate using the appropriate listening and questioning techniques to provide an outstanding customer service.
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CREATING THE RIGHT IMPRESSION
How to create an exceptional impression through your own personal awareness.
To identify the different signs of both positive and negative body language.
How to communicate effectively through positive language.
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